jewellery is guaranteed against defect for one year from the date of
purchase. Within this time period, faulty items should be returned for
repair, replacement or refund as appropriate.
will be presented in tissue paper in a gift box or organza/satin
drawstring bag, and the parcel will be protected by bubble-wrap.
Royal Mail Special Delivery will be used for orders within the United Kingdom, and registered airmail for orders outside.
orders will be despatched as soon as possible. The delivery time will
be dependent on the size of the order and whether the pieces are being
made to specific requirements – please bear in mind that the pieces are
hand made. Contact Carol Zilla if you would like a delivery date estimate prior to making your order.
Custom and Taxes
is your responsibility to pay any local duties or taxes for shipments
to countries outside the United Kingdom. No refunds can be given for
orders that are returned due to unpaid fees at the destination country.
Jewellery purchased via this website may be returned for a full refund (excluding postage) or
exchange within 7 days of receipt. Items must be returned in their
original condition, unused and unworn and in their presentation bag or
box. It’s strongly recommended that you use insured postage, as items lost or stolen in the post cannot be refunded.